Privacy Policy
1.Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and postal address
- Professional credentials, qualifications, and licences
- Employment application details including résumés and references
- Payment and invoicing information
- Website usage data including IP address, browser type, and pages visited
- Any other information you voluntarily provide when contacting us
2. How We Collect Information
We collect personal information directly from you when you submit an enquiry, request a quote, apply for a position, engage our services, or communicate with us by any means. We may also collect information automatically when you visit our website via cookies and analytics tools.
3. How We Use Your Information
We use your personal information to:
- Provide and administer our equipment hire, training, and related services
- Respond to your enquiries and communicate with you
- Process applications for employment or contractor engagement
- Issue quotes, invoices, and manage our accounts
- Comply with our legal and regulatory obligations
- Improve our website and services
- Send you relevant service updates or marketing communications (where you have consented)
4. Disclosure of Your Information
We do not sell or rent your personal information. We may share it with trusted third-party service providers who assist us in operating our business (such as IT, payroll, and marketing platforms), all of whom are bound by confidentiality obligations. We may also disclose information where required by law or regulation.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Your information may be stored on secure servers, some of which may be located overseas (including in the United States). We ensure that any overseas providers maintain adequate privacy protections.
We retain personal information only for as long as necessary to fulfil the purpose of collection or as required by law, after which it is securely destroyed or de-identified.
6. Cookies
Our website uses cookies to improve your browsing experience and collect aggregate analytics data. You can disable cookies through your browser settings, though some site functionality may be affected. We use Google Analytics and Intellimize for website analytics and optimisation — these tools collect anonymised usage data.
7. Direct Marketing
We may send you marketing communications where you have opted in or where we have a reasonable basis under the Spam Act 2003 (Cth). You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will process opt-out requests within 5 business days.
8. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us at the details below. We will respond within 30 days. We may charge a reasonable fee for access requests.
9. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Contact Us
For all privacy-related enquiries, access requests, or complaints, please contact us:
Rigsafe Pty Ltd
Email: enquiries@rigsafe.com.au